Connecting with VisionWeb gives your customers another way to order from you, in a method that is convenient for them and efficient for you. You’ll have access to electronic order processing and tracking services and electronic order routing services.
Electronic Order Processing
Our electronic order processing service provides your lab with clean, electronic online orders that originate from practice management systems, the VisionWeb website, and VisionWeb co-branded laboratory websites. We consult with you to determine the best way to integrate our services into your laboratory and find the best technology solution for your business goals.
Labs with Integrated Laboratory Management Systems
If you use one of our integrated laboratory management systems, you’ll be able to utilize the most sophisticated laboratory connection we offer. This seamless order processing is made possible by our integrations with the top lab management systems in the industry. Click here for a list of integrated laboratory management systems.
The benefits of receiving orders through an integrated laboratory management system:
- Seamless ordering - Orders are received by the lab management systems and instantly put into process. No staff is needed to re-key order data, like with phone or fax orders, and job turnaround time is reduced.
- Receive orders 24/7 – Customers can place orders to you anytime, so you can receive orders, even when you are closed.
- Customized product catalogs – Your customers can only order the products that are available to them in your customized online product catalog. As a result, you’ll receive more accurate orders and have to make fewer call backs.
- Online order tracking – You can provide up-to-date order status information to your customers, keeping them organized and reducing their need to call you for information.
- Trace file interface – VisionWeb has co-developed interfaces with many popular tracers from top vendors in the industry, allowing you to receive trace file uploads to accompany Rx lens orders to make for the most accurate ready-to-mount lenses.
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Labs Receiving Orders Directly From VisionWeb
You can receive VisionWeb orders via fax or you can access print-ready orders through VisionWeb.com. You’ll receive clean, easy to read, formatted orders that have already been checked for errors. These orders will take less time to enter into your lab’s system, freeing up your staff to focus on customer service rather than order entry.
The benefits of receiving orders by fax or through www.visionweb.com:
- Quick connections – Your lab will be connected to the VisionWeb system in very little time, with minimal development work, so your customers can start placing orders to you sooner!
- Clean order format – The orders your lab receives from VisionWeb will be provided in a clean, easy-to-read format to help expedite the order entry process for your staff. No more jumbled faxes or incomplete order information!
- Customized product catalogs – Your customers can only order the products that are available to them in your customized online product catalog. As a result, you’ll receive more accurate orders and have to make fewer call backs.
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To learn more about becoming a spectacle lens supplier, please contact BD@visionweb.com
or call (904) 443-1145.
Electronic Order Routing with VisionWeb O.N.E.
Using VisionWeb’s Open Network Exchange technology, you can route orders to other labs or processing centers for fulfillment without re-keying, phoning, or faxing the order. Order routing helps with business contingency by allowing orders that are placed to your lab to be re-routed in case of an emergency or processing interruption. All at no charge to the sending lab!
To learn more about electronic order routing with VisionWeb O.N.E., please contact VisionWeb O.N.E. support at
(800) 882-1446, or email at visionwebonesupport@visionweb.com. |
VisionWeb Suppliers // Spectacle Lens Laboratories
