Customer Service

VisionWeb is committed to providing a professional and friendly team to support your practice. Please contact us for help with your VisionWeb account.

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Eyecare Product Ordering
To inquire about your account, registration, site navigation, feedback on our site, and/or technical questions, please contact us at:

Phone: (800) 874 -6601
Monday - Friday 7:30am – 5:00pm (CT)*
*Feel free to leave a message on our after hours recording.

Email: customerservice@visionweb.com

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Insurance Transaction Processing
For enrollment/customer service inquiries about insurance transaction processing, or for technical support on your account, please contact us at:

Phone: (800) 590-0873 or (512) 241-8537
Monday - Friday 8:00am – 5:00 pm (CT)*
*Feel free to leave a message on our after hours recording.

Email: sales@visionweb.com